An omni-channel approach not only benefits consumers but also benefits business bottom line: Research suggests that customers spend more than double when purchasing through an omni-channel retailer as opposed to a single-channel retailer, and are often more loyal. This could be due to the ease of purchase and the wider availability of products.[24]
I know it’s not everyone’s dream to work in customer support, but getting on with a virtual call center is one of the best ways to land an employee job online. (An employee job means you’re employed with the company and not an independent contractor. Employee jobs tend to come with regular hourly pay and even benefits packages.) Customer support is also an ever-growing remote field as more and more companies shift their customer service departments to virtual call centers. If you need a regular gig with reliable pay, this is one opportunity you should seriously consider.
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